Online Consultations Policy

To achieve real visible results from your home care and effectively address your skin concerns a professional skin consultation is essential. A qualified *Ultra Skin Expert is available to talk through your skincare concerns face to face.

  • Consultation fee: free of charge
  • Consultation length: 20 minutes

Consultation fees for completed consultations are fully redeemable against any products purchased, subject to the terms of this Online Consultations Policy.

*An Ultra Skin Expert is a licensed Esthetician who has also completed Ultraceuticals retail and professional training and education.

What you get

During the 20-minute consultation an Ultra Skin Expert will assess your skin type and listen to your concerns to create your own customised recommendation that may combine products and facial treatments to help you achieve real visible results.

Additional terms

Missed appointments are fully refundable. A refunded consultation fee cannot be redeemable against any future product purchases.

Starting from the scheduled consultation start time, an Ultra Skin Expert will wait for ten minutes for you to join. If you are more than ten minutes late, we will attempt to accommodate you by extending the appointment so that you receive the full 20 minutes. If you do not show up for any reason, including technical difficulties, we will reschedule or refund the consultation fee, at your preference. Consultation appointment dates and times are subject to availability.

If you wish to reschedule, please contact us by emailing our Customer Care Team so that we can reschedule at a mutually agreeable time. If we need to reschedule your appointment for any reason, we will contact you by email. Consultation appointment dates and times, including rescheduled appointments, are subject to availability.

Results may vary depending on individual skin conditions. The information provided during the consultation is not to be used for medical diagnostic purposes and is not intended to serve as a recommendation for treatment and/or management of any medical/health condition. This information should not be used in place of a physician or other qualified health provider. If you believe you have a medical condition, please contact your physician immediately.

The consultation information that you provide during a private consultation is not shared by Ultraceuticals to any third party. Ultraceuticals does not record the consultation  and prohibits you from recording the consultation or broadcasting the consultation via any social media platforms. However, please keep in mind that the video platforms used for the consultations have their own separate policies and data practices that may differ from our own, and we make no representations or warranties whatsoever about their policies and practices.

If you have additional questions about our Online Skin Consultations, please email our Customer Care Team.